Privacy Policy

Welcome to Mentor Agile. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website, register for our courses, or interact with our services, and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all information collected through our services (including our website, training programs, and any related services) as well as any information collected offline or through other channels.

We may collect, use, store, and transfer different kinds of personal data about you:

• Identity Data: First name, last name, username, title, and professional credentials.
• Contact Data: Email address, telephone number, billing address, and delivery address.
• Financial Data: Payment card details and billing information (processed securely through third-party payment processors).
• Transaction Data: Details about payments, courses purchased, and training history.
• Technical Data: IP address, browser type and version, time zone, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Marketing Data: Your preferences in receiving marketing from us and our third parties.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you for training courses and deliver the services you have requested
• To process and manage your payments and financial transactions
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy
• To administer and protect our business and website (including troubleshooting, data analysis, and system testing)
• To deliver relevant content, course recommendations, and advertisements to you
• To use data analytics to improve our website, courses, marketing, customer relationships, and experiences
• To issue certifications and maintain records of your training achievements

We may share your personal data with the following parties:

• Certification Bodies: We share necessary information with Scrum Alliance, Scaled Agile, PMI, and other certification organizations to process your certifications.
• Service Providers: Third-party vendors who provide IT, system administration, payment processing, and marketing services.
• Professional Advisors: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Regulatory Authorities: When required by law or to comply with legal processes.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

• SSL/TLS encryption for all data transmission
• Secure servers with regular security audits and updates
• Limited access to personal data on a need-to-know basis
• Regular employee training on data protection and security
• Procedures to deal with any suspected personal data breach

We will notify you and any applicable regulator of a breach where we are legally required to do so.

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Right to Access: Request access to your personal data (commonly known as a "data subject access request").
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion or removal of your personal data in certain circumstances.
• Right to Object: Object to processing of your personal data for direct marketing purposes.
• Right to Data Portability: Request transfer of your personal data to you or a third party.
• Right to Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us at [email protected].

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly.
• Performance Cookies: Help us understand how visitors interact with our website.
• Functionality Cookies: Enable enhanced functionality and personalization.
• Targeting Cookies: Record your visit, pages viewed, and links followed for marketing purposes.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days of receiving it.