Mentor Agile's policy for addressing student complaints. We value your feedback and are committed to resolving concerns promptly and fairly.
Last Updated: February 20, 2026
Mentor Agile values feedback and treats complaints as opportunities to enhance services and learning experiences.
This policy covers all enrolled students and addresses concerns about academic matters, administrative services, faculty, and overall experience.
Complaint: A formal expression of dissatisfaction with institutional operations, services, or environment.
Complainant: The student submitting the complaint.
Respondent: The individual or department being complained about.
Students should first attempt to resolve issues directly with the relevant individuals or departments.
Submit written complaints using official forms available on the website or student portal, including issue details, dates, parties involved, and supporting documents.
The institution acknowledges receipt within 5 business days with an investigation timeline.
An appointed Complaints Officer reviews documentation impartially and confidentially, conducting interviews and gathering information.
A written decision is provided within 20 business days including findings and corrective actions.
Dissatisfied complainants may appeal within 10 business days. The Appeals Committee decides within 15 business days.
Information shared during the complaint process is only disclosed to those directly involved in the resolution. All parties are expected to maintain discretion throughout the process.
No retaliation shall be taken against any student for filing a complaint. Any violations of this policy are subject to disciplinary action.
All complaint records are retained for a minimum of five years in a secure and confidential manner.
Mentor Agile regularly reviews complaint trends to inform institutional changes and improve the quality of education and services provided.
If a complaint cannot be resolved through Mentor Agile's internal process, students may contact the Illinois Board of Higher Education (IBHE):
Illinois Board of Higher Education
Division of Private Business and Vocational Schools
1 N. Old State Capitol Plaza, Suite 333
Springfield, IL 62701
Mentor Agile may appeal determinations within 10 business days. Noncompliance may result in cease and desist orders or approval revocation.
The IBHE issues annual public reports on complaints without identifying individual students.